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Coop City MAINTENANCE DEPARTMENT problems

Printed From: Co-op City Information Network
Category: * FEEDBACK
Forum Name: Co-op City Problems
Forum Description: Co-op City Problems
URL: https://www.coopcityinfo.com/forum_posts.asp?TID=919
Printed Date: Jan 10 2025 at 12:16am

Topic: Coop City MAINTENANCE DEPARTMENT problems

Posted By: Guests
Subject: Coop City MAINTENANCE DEPARTMENT problems
Date Posted: Nov 24 2014 at 10:29am

Co-op City has definitely changed drastically. I've called for maintenance assistance and was put on hold for twenty minutes, then when the staff (Robert) did answer the phone he rushed me through explaining the issue immediately put me back on hold. When he returned to the call he was not helpful at all. The staff even said my issue wasn't an emergency and it can wait until the next appointment. My mother is handicap and while in town I wanted to help her by having her tub serviced.

Replies:

Posted By: Guests
Date Posted: Nov 25 2014 at 12:05pm

Hello - I am so sorry you experienced an issue when trying to get maintenance for your mother's unit. I am not sure why they handles it in that manner. Please use the below link to file a complaint with the DHCR (the state agency that oversees the complex):
https://www.nyshcr.org/Apps/ComplaintForm/

I am hoping that with the suspension of Marion Scott (the current "management company")and the pending Bid's of numerous Property Management Companies who might actually do a good job finally remitted to the Riverbay Board of Directors; these types of problems will change in the very near future.